Frequently Asked Questions

A: Acme Body Shop offers a quick, no-appointment needed estimate. The process will take about 10 minutes and we will follow up by emailing you the estimate, or you can stop back by to pick up a hard copy. 

A: $20 - which may be applied toward the repair. Rust estimates are $50 and require a lift appointment. This charge may also be applied to the repair. Avoid any charge by bringing in or emailing any insurance estimate to us and we will schedule the repair. Acme works from the insurance approved estimate, no matter if we have written an estimate that is not the same. We work directly with the insurance company to resolve any additional damages found and submit a supplement for the same - this is a typical scenario.

A: Scheduling depends on the current work in our shop and the availability of the parts needed for your car. We work to get you in and repairs started as soon as possible.  If your car is not drivable, call us and we can help you coordinate getting the car to our shop right away. While repairs will not begin immediately, we will start planning your vehicle into our schedule. 

A: We can help take care of that headache for you. Let us know if you have rental insurance and your coverage, or if you will be a self-pay. Even self-pay customers receive a preferred rate better than the retail rental price.  We make an Enterprise rental reservation for you. They will come pick you up at Acme at the arranged time and bring you to their office to sign their paperwork. Conveniently, you may return the rental to Acme when picking up your vehicle. 

A: Our relationship with Enterprise will help you get the lowest price available for a rental car. 

A: No. No. No. Did we already say No? This is NOT required by state law. 

We work with all insurance companies.
Only one estimate is required by law.

It’s your legal right to choose the shop for your repairs. 

https://legislature.maine.gov/statutes/24-A/title24-Asec2164-C.html

 A: There is a BIG difference between shops. Any shop can give a lower price by leaving something out or by overlooking parts. Acme's reputation is for fair and honest estimates. Our loyal customers can attest to that fact! We have a highly-experienced manager who prepares your estimates with a complete understanding of the work involved and Acme assures you that we will do a proper job at a fair price. 

Yes!!! We work with ALL insurance companies. 

Only one estimate is required by law. It’s your legal right to choose the shop for your repairs. Click on the link below to see what your rights are as a customer.   

https://legislature.maine.gov/statutes/24-A/title24-Asec2164-C.html

 A: You have the right to choose the repair shop of your choice. Period! Maine Law states it is YOUR choice.  Some insurance companies may tell you they have a "preferred list" of body shops, but that is because it is more cost effective for them to have you go to their "preferred list".

A: YES! We offer a warranty on our work for as long as you own your car, rust repairs excluded.

A: Ask us your question by using our email at Acme@acmebodyshop.com